Refund Policy

Last updated: December 11, 2024

Overview

At Buy Telegram Store, we strive to ensure complete customer satisfaction while maintaining clear and fair business practices. This document outlines our comprehensive refund policy and procedures.

1. General Policy

1.1. Product Delivery

  • No refunds are provided for products that have been successfully delivered
  • Delivery confirmation constitutes successful completion of our service
  • All sales are final once products are delivered

1.2. Account Balance

  • Users can maintain a balance in their account for purchasing products
  • Account balance can be used for any available products on our platform
  • Balance additions are processed through our authorized payment providers

2. Refund Eligibility

2.1. Payment Processing Issues

  • Full refunds are provided for unsuccessful payment transactions
  • This includes failed cryptocurrency transactions
  • Technical errors in payment processing
  • Duplicate charges (if any)

2.2. Non-Eligible Cases

  • Successfully delivered products
  • Products that have been accessed or used
  • Transactions marked as complete in our system
  • Services already rendered

3. Cryptocurrency Payment Issues

3.1. Failed Transactions

  • Full refund provided for verifiable failed transactions
  • Proof of transaction failure may be required
  • Refund process may involve verification from payment gateway

3.2. Network Fees

  • Network/blockchain fees are not refundable
  • This includes gas fees, mining fees, or similar charges
  • Users are responsible for understanding network fee implications

4. Balance Withdrawal Requests

4.1. Process

  • Withdrawal requests must be submitted through official support channels
  • Each request is reviewed individually
  • Processing times may vary based on request volume
  • Additional verification may be required

4.2. Conditions

  • We reserve the right to reject withdrawal requests
  • Decisions are made at our sole discretion
  • Common rejection reasons may include:
    • Suspicious account activity
    • Incomplete verification
    • Policy violations
    • Security concerns
    • Compliance issues

5. Refund Process

5.1. For Payment Issues

  1. Submit refund request with transaction details
  2. Provide any requested verification information
  3. Allow for payment gateway confirmation if required
  4. Await processing and approval

5.2. For Balance Withdrawals

  1. Contact support with withdrawal request
  2. Complete any required verification
  3. Await manual review and decision
  4. If approved, specify preferred refund method

6. Processing Times

6.1. Payment Issue Refunds

  • Usually processed within 5-10 business days
  • May take longer based on payment method
  • Cryptocurrency refunds subject to network conditions

6.2. Balance Withdrawals

  • Reviewed within 5 business days
  • If approved, processed within 10 business days
  • Timeline may vary based on verification requirements

7. Important Notes

  • All refund decisions are final
  • We reserve the right to modify this policy at any time
  • Changes will be effective immediately upon posting
  • Users are encouraged to review this policy regularly

8. Exceptions

We may make exceptions to this policy at our sole discretion. Any exceptions are one-time accommodations and do not constitute a change in our general policy.

9. Contact Information

For refund requests or questions about this policy, please contact us at: pointylopi@gmail.com

10. Documentation Requirements

We may require the following for refund processing:

  • Transaction ID
  • Payment confirmation
  • Account details
  • Identity verification
  • Other relevant documentation

This Refund Policy was last updated on December 11, 2024. By using our services, you agree to the terms outlined in this policy.